Introduction

At The City Nook, we understand that travel plans can change unexpectedly. This Refund Policy outlines our cancellation terms and refund procedures to ensure transparency and fairness for all our guests. Please read this policy carefully before making your reservation.

Cancellation Policy

We offer flexible cancellation terms to accommodate our guests' needs:

• Full Refund: Cancellations made until the day of check-in are eligible for a 100% refund
• No Refund: Cancellations made after check-in date on the arrival date
• Early Departure: No refunds for early departures or unused nights
• No-Show: No refunds for guests who do not arrive without prior cancellation

Refund Process

When you cancel your booking within the eligible timeframe:

• Refunds are processed within 5-7 business days
• Refunds are issued to the original payment method used for booking
• You will receive an email confirmation once the refund is processed
• Processing times may vary depending on your bank or payment provider

How to Cancel Your Booking

To cancel your reservation and request a refund:

• Contact us via phone or email as soon as possible
• Provide your booking reference number and guest details
• Specify your reason for cancellation
• Ensure cancellation is confirmed by our team

Special Circumstances

We understand that certain situations may require special consideration:

• Medical Emergencies: Documentation may be required for medical-related cancellations
• Natural Disasters: Cancellations due to natural disasters or government restrictions
• Travel Restrictions: COVID-19 related travel bans or restrictions
• Property Issues: Cancellations due to property maintenance or availability issues

In these cases, we will review each situation individually and may offer alternative solutions such as rescheduling or partial refunds.

Booking Modifications

If you need to modify your booking (change dates, number of guests, etc.), please contact us at least 48 hours before your scheduled arrival. Modifications are subject to availability and may incur additional charges or require a new booking.

Group Bookings

For group bookings (3 or more rooms), cancellation policies may vary. Please contact us directly to discuss specific terms for your group reservation.

Third-Party Bookings

If you made your reservation through a third-party platform (such as Booking.com, Airbnb, etc.), please refer to their specific cancellation and refund policies. We cannot guarantee refunds for bookings made through third-party platforms.

Contact Us

If you have questions about our refund policy or need to cancel your booking, please contact us at:

Email: hello@thecitynook.com
Phone: +91 97820 01181

We're here to help and will process your cancellation request promptly.

Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.